Engineer Your Customer Success
Is your current strategy as effective as it could be? Is it prescriptive, tactical, and measurable? Is it driving tangible value and revenue? These are some of the business challenges that SanSigma aims to address by leveraging our proprietary methodologies. From onboarding to renewals, our team will engineer a comprehensive client strategy that will turn your customer success into your competitive advantage.
Customer Ecosystem Engineering
Strategy & Success Runbooks
Tailored framework that is strategically mapped to each element of your Customer Ecosystem and is easily deployed across all phases of your client lifecycle.
Our methodologies are designed to address the challenges encountered in every customer success organization, enhancing team efficiency and ensuring predictable outcomes.
Our Success Runbooks are reusable workflows that focus on managing pain points encountered across every chasm of the client lifecycle.
Click below to learn more about SanSigma's Success Runbooks
Knowledge transfers, discovery processes, preparedness checklists
Effective onboarding, prescriptive guidelines, metrics benchmarking
Pre-Sales
Onboarding
Adoption
Retention
Use case maturity, user training programs, engagement drivers
QBR strategy, ROI & value metrics, churn & risk prevention strategy
Expansion
Cross selling, use case onboarding, leading indicators, clear analytics
Advocacy
Champion building & relationship enhancing methodologies
Customer Success Consulting
Advising & Strategy Development
Gain access to expert advice on every aspect of your Customer Success organization. Our services encompass everything from staffing and team structure to providing prescriptive strategies for product adoption and account growth.
Structure
Scaling
Strategy
Role structure, RACI, team alignment, book of business structure
Effective scaling and staffing strategies, ideal CSM persona mapping
Advise on client strategy to ensure most favorable outcomes & growth
Resources analysis and team optimization to maximize bandwidth utilization
Efficiency
Connect with a San Sigma Engineer
Our team is eager to learn more about your goals to see how we can help scale your teams and drive success for your business. Book a discovery call to meet us.
SanSigma © 2024 | All Rights Reserved