Make Customer Success Your Competitive Advantage

What We Do

Customer Success Consulting

Client Ecosystem Engineering

No more improvising engagements or reinventing the wheel for every customer request. We will engineer every aspect of your customer journey to optimize your strategy, increase predictability, and maximize value.

Playbooks are valuable, but true success hinges on bridging the gap between the theoretical and the practical. We operationalize Customer Success through standardized and reusable success runbooks tailored to your organization

Whether you need guidance with a specific scenario or simply need a trusted sounding board to bounce ideas with, our team of experts is here to support and guarantee your success, no matter the scale.

Increase Predictability

Accelerate Time to Value

Maximize Revenue

Scalability

Efficiency

Profitability

45%

Engineering Your Customer Success Has its Perks

25%

2x

50%

Reduction in customer and use case onboarding time

Increase onboarding throughput per team member

Increase in bandwidth & BoB per customer success manager

Growth in profitability of customer success teams & their services

"These methods resulted in consecutive contract expansions year after year across several enterprise accounts and yielded a NRR growth of 585%"

- SanSigma Client

Why us

We are not just a consulting firm, we are your customer success partners. Our mission is to revolutionize the SaaS industry's approach to customer success.

We are a team of former engineers that migrated to the revenue side. We leverage our scientific mindset to tackle and overcome business challenges.

Who We Are

Take Back Control of Your Business Outcomes

Engineering your customer strategy with SanSigma and turn your customer success into your competitive advantage.